JOB TITLE: workshop controller

Department/Section: Aftersales

Job Purpose

The job holder will manage the workshop centre profitably within customer satisfaction levels and within the set Company set procedures and performance targets.

Responsibilities and Accountabilities

1. Provision of monthly operation and business plan.
2. Monitor the service shop performance on daily basis and take necessary corrective actions.
3. Provide technical assistance/advice in carrying out pre-diagnosis steps to ensure customer complaints are clearly identified prior to the vehicle entering the workshop.
4. Confirmation of repair job order, do job allotment, distribution, follow up and report sheet contents for job completion.
5. Carry out daily quality control testing as per guidelines to ensure all performed work is to the highest standard.
6. In liaison with the Service team; facilitate customer follow-up on workshop matters.
7. Closely liaise with Parts Manager to monitor Inventory turnover days so as to determine the appropriate inventory volume that is aligned to the set after sales target.
8. Coordinating all insurance related repairs and management of warranties and claims to customers and relevant stakeholders.
9. Ensure compliance to set SOP’s and OSHE standards at the workshop at all times.

1. At least five years’ as a mechanic with least two years being at Supervisory level.
2. Knowledgeable in use of ERP system.
3. Conversant with Management systems such as Kaizen would be an added advantage

Key Competencies and Skills

• Proficient in Microsoft Office applications/computer literacy.
• Strong coordination skills and communication skills
• Technical knowledge
• Product Knowledge

All applications should be submitted by 12th August 2021