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WORKSHOP CONTROLLER

My Jobs In Kenya Nairobi

Summary

The role holder will manage and strive to return profit on capital invested in workshop setup and parts inventory and that customer satisfaction/retention index is met at all times that drives business growth and achievement of set Company Performance targets.

Description

  • Strategic service shop performance planning: - Draw and implement a monthly workshop operational forecast based on set workshop performance m
  • Workshop performance management: - Coordinate and monitor the workshop performance, manage the inventory, order parts and manage consumables as needed and on daily basis; and take necessary corrective actions immediately.
  •  Customer relationship Management: - Ensure all customers interactions are handled professionally and promptly through effective supervision and coordination of technicians and sub-contractors in the body sho
  • Quality Management: - Carry out daily quality control testing as per guidelines to ensure all performed work is to the highest standard.
  • Staff Performance Management: -Ensure that Service advisors&Customerexperience team receive frequent repair progress reports as well as any variations in repair estimates, for prompt communication to the customer and to enhance customer retention.
  • Workshop Operations & Compliance: - Manage daily workshop operations & asset management, document occurrences, and ensure adherence to company regulations, policies and ensure complian
  • OSHE & SAFET COMPLIANCE: Ensure compliance to set SOP’s and OSHE standards at the workshop at all times.

Education

  • Diploma in Automotive Engineering; Certification in Business Management is desired. 
  • Light and Heavy-duty vehicle license.

More Details on Experience

  • At least five years as a mechanic with least three years of being at Supervisory level.
  • Knowledgeable in use of ERP system.
  • Conversant with Management systems (5s) is an added advantage.

More Details on Skills

  • Proficient in Microsoft Office applications/computer literacy.
  • Good coordination and communication skills

Terms And Conditions

If you meet the qualifications, we’d love to hear from you! Please send your resume, cover letter, and any relevant certifications to [email protected] with the subject line "Workshop Controller – [Your Name].