The service advisor will provide solutions to Customers, drive sales, implement marketing strategies and ensure customer retention so as to increase aftersales revenue, build customer loyalty and promote service offerings.

• Service Scheduling: Schedule daily service appointments aligned with targets for bay utilization, labor, parts sales, and incoming vehicle volume.
• Customer Engagement: Serve as the primary liaison between customers and technicians, ensuring provision of accurate solution, provide clear communication and seamless service delivery.
• Vehicle Inspection: Conduct joint interior and exterior inspections with customers, accurately logging concerns in the ERP system as per Aftersales SOPs.
• Repair Diagnosis: Assess repair needs using technician feedback, customer inquiries, and vehicle history to create accurate job orders.
• Estimate Management: Prepare and send repair estimates to customers and follow up to obtain written work authorization.
• Pre-Delivery Inspection: Oversee Pre-Delivery Inspections (PDI) for vehicles scheduled for customer pickup to ensure readiness.
• Service Execution: Ensure timely completion of vehicle repairs, proper invoicing, and overall customer satisfaction throughout the service process.
• Customer Retention: Ensure high level of customer intimacy through effective communication, customers complaints and implement customer retention strategies as per aftersales standards.
• Revenue Generation: In liaison with the after sales team; maximize up-selling, facilitate effective parts coordination and support revenue actualization through accurate quotations, invoice promptly and gate passes issued accordingly.
• 10.Reporting: Submit accurate daily reports on job card activity, invoicing status, customer feedback, and other key updates.

• One year of relevant experience; experience in the Automotive Industry is an added advantage.

• ERP System & Microsoft Office Proficiency: Strong working knowledge of ERP systems and Microsoft Office tools to manage service operations and maintain accurate records.
• Excellent Communication & Interpersonal Skills: Ability to communicate clearly and effectively with customers, technicians, and internal teams, ensuring smooth operations and exceptional service delivery.
• Customer-Centric Approach: Proactively identify customer needs, resolve issues, and provide a high level of customer service, maintaining strong relationships and satisfaction.
• Operational Efficiency: Capable of meeting daily service and invoicing targets in a fast-paced environment, ensuring timely and accurate execution of tasks.
• Industry Knowledge: Familiar with automotive industry, including aftersales services and parts.
• Problem-solving: Ability to identify and resolve customer issues and challenges.

If you meet the qualifications, we’d love to hear from you! Please send your resume, cover letter, and any relevant certifications to [email protected] with the subject line "Service Advisor – [Your Name]."