Summary
Not Specified
Description
Duties and Responsibilities
- Ensure activeness of call center by ensuring that all customer service, technical matters and complaints are timely assigned and attended to.
- Ensure accuracy of job cards for effectiveness.
- Together with the Service Manager, conduct regular spare parts analysis in order to manage stock levels including fore-planning for PPM kits.
- Follow up on PPM schedules to ensure none is missed.
- Offer clear communication with principals to ensure everything required is timely attended to.
- Active management of install base.
- Overall check on efficient use of resources in the department and advice the Head of Department.
- Replenishing of stocks and identifying reporting requirements.
- Maintain inventory of tools in the department to ensure accountability.
- Calibration of tool keeping and stock.
- Follow up with customers to measure effectiveness of services offered.
- Monitor service contracts and advice the supervisor.
- Decontamination and decommissioning documentation.
- Ensure spare parts are returned to principals for Credit, for those with that provision.
- Writing and submitting regular reports to the supervisor.
- Together with the Service Manager, manage the upgrades and modifications on the install base.
- Monitor and maintain cases on the minimum in Acumatica.
- Work with Field Service Engineers (FSES) and Field Application Specialists ( FASs) to ensure all service checks required to be done are done and documented.
- For new installations, ensure everything required is provided for before a staff is dispatched.
- Attending to any other duty as assigned by the management.
Education
Diploma
Diploma in Medical Engineering from a recognized institution or equivalent
More Details on Experience
At least 2 years working experience in a medical related environment.
More Details on Skills
Computer Profiiency
Terms And Conditions
Intersted applicants should send in their applications on or before 9th October 2020
NB:2 years contract(renewable)