The Service Advisor acts as the key liaison between customers and the workshop. They ensure that customer concerns are accurately recorded, repairs are efficiently coordinated, and that clients receive clear updates throughout the service process. The role requires strong customer service skills, automotive knowledge, and the ability to manage multiple priorities in a fast- paced environment.

Customer Interactions Service

• Greet customers professionally and ascertain their vehicle service and repair needs
• Provide accurate information about vehicle issues, service requirements, and repair timelines
• Prepare and explain repair estimates, invoices, and warranty details to customers
• Follow up with customers regarding job progress, additional work recommendations, and completion
• Handle customer inquiries and complaints promptly and professionally to ensure satisfaction. 

Job Coordination

• Open and manage job cards, ensuring all customer and vehicle details are correctly entered
• Communicate effectively with technicians to ensure accurate diagnosis and timely completion of jobs.
• Monitor work in progress and update customers of any delays or additional costs
• Coordinate with the parts department to ensure timely availability of required components

Administrative Duties

• Prepare service reports, cost estimates, and service records accurately
• Ensure all warranty claims and documentation are processed correctly
• Maintain up-to-date customer records in the system
• Follow company policies and procedures regarding vehicle handling and service operations

• Proven experience (2–4 years) as a Service Advisor in a motor vehicle dealership or garage
• Strong customer service and communication skills
• Good knowledge of vehicle systems and maintenance procedures
• Proficiency in computer systems and service management software
• Excellent organizational and multitasking abilities
• Attention to detail and problem-solving skills

• Customer-focused mindset
• Integrity and professionalism
• Technical understanding of motor vehicles
• Teamwork and collaboration
• Ability to work under pressure

Working Conditions:

• Full-time position, typically based in a service center
• May require weekend or extended hours depending on workload

Minimum Requirements:

• Valid driving licence is mandatory
• Preferred age range: 30–35