To participate in the design, planning and optimization of VAS/Messaging and IN platforms and aid in a timely deployment of quality solutions, products and services in line with the business strategic objectives.
Manage and coordinate activities for support, design and implementation aspects of VAS/IN platform and services

Key Accountabilities

• Develop detailed technical guidelines, specifications and procedures for services projects implementation.
• Assess network requirements for the introduction of planned new services platform.
• Prepare the connectivity and Integration procedure and plan.
• Developing Evaluation matrix for new platforms.
• Study vendor upgrade procedures and benefits.
• Manage upgrade projects and ensures full coordination with all involved department.
• Develop UAT document for new products/Tariff/Service/Upgrade and Enhancement.
• Messaging, VAS and IN Nodes optimization (by defining KPI’s and analyzing and take corrective actions).
• Implementation of new product/Upgrade/service or enhancement.
• Implementing corrective action came from utilization reports.
• Assist in Trial testing release of new equipment.
• Manage implementation of new node traffic distribution.
• Configuring the system according to the technical procedures.
• Analyze new technologies and current standard evolution to Assess their implications on the existing VAS and IN nodes architectures.
• Deploy and integrate VAS products (SMSC, MMSC, Voicemail) into customer network environments.
• Troubleshooting issues of VAS integration, interfacing with multi vendors such IN, Core Network, Billing and other third parties, encompassing: SS7 and IP provision
• Study possible, supplementary and value-added service/ feature offerings, and recommend VAS products.
• Monitor and respond promptly to any technical problem affecting the VAS node.
• Customize and support standard online transaction processing (OLTP) applications that interface with the core GSM and data telecom Network nodes
• Revising Roadmap of existing services/systems.
• Benchmarking other vendors for the already existing services.
• Ensure effective Auditing, Controlling and Policing of the GSM Networks to detect abuses and report misconduct and unfaithfulness.
• Provide on-the-job training and guidance to colleagues in specific data-related tasks where appropriate.
• Provide training and knowledge transfer to new recruits and interns.
• Provide expert analysis and sound interpretation of Data, and expert advice on the possibilities and limitations of the available data, personally guiding and influencing strategic decision-making forums.
• Support institution-wide strategic projects through the gathering and presentation appropriate management information and KPIs.
• Enable and promote a culture of evidence-based enquiry and business intelligence.
• Build and maintain strong relationships with key internal and external stakeholders.

Other Responsibilities

• Support and maintain Value-Added Services platforms to ensure very high levels of service delivery and availability.
• Integrate new products and services and ensure high quality end to end services are delivered to customers.
• Continue to expand the capacity of the system to keep up with rapid growth
• Work closely with the VAS vendors to ensure fixes and releases are delivered in a low impact manner.
• Report regularly on system and service performance against key quality and availability targets
• Collaborate closely with other relevant teams to deliver change in a coordinated way, aligned with business objectives.
• Report traffic volumes.
• Produce relevant report for Incidences/Outages of HW/SW resources assigned.
• Perform preventive maintenance and routine activities such as system backup, health check on regular basis.
• Integrate various systems to extract data and reconcile data for accuracy and reporting.
• Write scripts on different systems.
• Run reports to extract data from different databases and sources.
• Research and resolve Operator (Customer) disputes.
• Prepare Billing reconciliations and identify root causes of discrepancies and resolve them.
• Manage and assist day-to-day service delivery.
• Responsible for accurate billing/charging of all customers and suppliers.
• Contribute in the creation and improvements to procedures and routines.
• Monitoring CDR files and reporting.
• Monitor SMS & USSD traffic flow daily to ensure continuous service availability, in case of congestion & leakages like fraud, and as well as over utilization of memory space.
• Ensure all data files (i.e. Logs, Messages, CDRs & STAT files) are generated on daily basis and ftp to mediation to be accessed by different departments/sections for Billing and Reconciliation purposes.
• Provide Weekly and Monthly reports of Systems and Service Performances.
• Configure, monitor & maintain SMS & USSD Application Service Providers as well as handling any related issues, complaints, problems and requests raised.
• Provide support on SMS & USSD Subscriber related complaints, issues, requests, problems raised
• Continue to develop technical and professional expertise on the diverse components of the overall solutions.
• Follow up services trends. highlight opportunities for enhancement.
• Provide on-the-job training and guidance to colleagues in specific data-related tasks where appropriate.
• On-time reporting to direct Line Manager.
• Work on tasks assigned by Line Manager.

• 5 years’ Experience of supporting Value-Added Services platforms in an Operational environment
• 3 years’ experience in VAS planning and operations
• 3 years’ experience in Mobile GSM Network environment
• 2 years’ experience in database administration
• Experience working on VAS platform such as USSD, SMSC, CRBT, etc.
• Experience working on, supporting and maintaining IN platforms and charging nodes
• Competence with Oracle/ MySQL Database with vast skills in PL/SQL (Oracle) and Transact SQL (MSSQL)
• Proficiency in Unix/Linux operating systems
• Strong Unix/Linux Shell Scripting skills and proficiency in at least 1 programming language(C/C++, C Sharp, Java)
• General IP networking knowledge
• Familiarity with Database Reporting Tools and Data Analysis (ETL Process, Data warehouses, Data Aggregation)
• Familiarity with SS7, GSM and UMTS networks
• WEB Technology background

Renewable Contract

Competitive Salary