An establishment in Kitale is looking for a general manager. The manager will be responsible for ensuring that the establishment offers unparalleled hospitality and achieves its short-term and long-term goals and objectives. He or she will be tasked with ensuring the efficient and systematic running of the operations while maintaining the required standards. The successful candidate will oversee the daily activities of the establishment, manage budgets, improve overall business functions, develop strategic plans, and communicate business goals.

• Serves as the operations officer of the establishment.
• Overseeing all operational, quality, and guest-related aspects of running the resort.
• Supervising and organizing all the staff.
• Ensuring the achievement and maintenance of the required high standards.
• Handling complaints from guests and customers in a timely manner.
• Facilitating relationships between employees, guests, and the community for the successful running of the establishment.
• Ensuring the fiscal integrity of the establishment including preparing and administering the annual budget, cash flow management, and overseeing all areas of the resort’s assets and finances such as supplies, equipment, and facilities.
• Communicating the goals of the establishment to the members of staff and facilitating the implementation of the same to allow achievement of the establishment’s overall goals and objectives.
• Participating in the development and execution of policies governing all the operational areas of the establishment.
• Developing and implementing sales and marketing strategies of the establishment to increase occupancy and revenue.
• Inspect guest rooms, public areas, and other areas of the establishment on a regular basis to ensure they satisfy standards.
• Negotiating contracts with vendors and suppliers.
• Training, coaching, and developing team members to reach their maximum potential and deliver world-class customer service.

• Basic financial literacy or knowledge is required.
• Previous experience in a food and beverage operation is an added advantage
• A registered member of a professional body within Kenya as may be applicable.

• You must be a critical thinker, problem-solver, a good time manager, and possess good interpersonal and communication skills.
• Great coordination and persuasion skills.
• Excellent leadership skills including ability to lead, develop and coach a team.
• Effective people management skills.
• A level of maturity that embraces diplomacy when handling matters.
• Adaptability and inherent ability to deliver outcomes on time amidst cost constraints.
• A strong business acumen and the capacity to relate well with people from diverse backgrounds.

Interested applicants to note that they will undergo a background check. Qualified candidates are requested to send their updated curriculum vitae, relevant academic certificates, and testimonials to [email protected] CLEARLY indicating the position you are applying for “General Manager” as the email subject by 17th February 2023.