Our client, one of the leading Micro Finance Institutions , is looking for Debt collectors who will be responsible for recovering the money owed in as little time as possible. The incumbent will be responsible for contacting debtors and negotiating payments.

Duties and Responsibilities

• Keep track of assigned accounts
• Plan course of action to recover owed money
• Locate and contact debtors to inquire of their outstanding payments
• Negotiate payoff deadlines and payment plans Handle customers’ questions or complaints Identify gaps in the system and recommend solutions
• Build trust with debtors when possible to avoid future issues
• Update account status and database regularly
• Comply with requirements when legal action is unavoidable
• Deliver a monthly collection target of Individual targets set by the company according to the portfolio you have.
• Respond to all client correspondences e.g. e-mail. telephone, postal mail
• Preparation of client reports as required on a daily basis

At Least 1 year experience in Debt Collection in a microfinance setting

• Good knowledge of MS Office and databases
• Basic Computer literacy

Interested  applicants should send in their applications on or before 14th February 2021