Our client, a professional governing body in Kenya, wishes to recruit a highly competent, passionate, dedicated and results-oriented professional to fill the position of Assistant Customer Care.

The Assistant Customer Care is responsible for supporting the delivery of quality customer service by responding to client inquiries, receiving and directing visitors, handling correspondence, maintaining customer records, and assisting in the implementation of customer service standards. The role contributes to enhancing stakeholder satisfaction through efficient, courteous, and timely service delivery.

No of postions; 1

Duties and responsibilities shall entail:

• Receive and attend to visitors, clients, and stakeholders professionally.
• Respond to customer inquiries through telephone, email, and other communication channels.
• Provide accurate information on the Council's services, procedures, and requirements.
• Record, track, and follow up customer inquiries, complaints, and feedback.
• Escalate complex customer issues to the appropriate departments for resolution.
• Support implementation of customer service standards, policies, and procedures.
• Maintain customer service records, databases, and correspondence.
• Assist in monitoring customer satisfaction and service delivery performance.
• Support organization of customer engagement forums and public awareness activities.
• Maintain customer service records, databases, and correspondence.
• Assist in monitoring customer satisfaction and service delivery performance.
• Support organization of customer engagement forums and public awareness activities.
• Prepare periodic customer service reports and statistics.
• Participate in quality management initiatives and continuous service improvement.
• Ensure confidentiality and proper handling of customer information.
• Perform any other duties assigned by the supervisor.

• Any relevant experience in customer service, front office operations, public relations, or a related field is an added advantage.

Required

• Customer service and client relationship management.
• Communication and interpersonal skills.
• Complaint handling and conflict resolution.
• Records management.
• ICT proficiency.
• Report writing.
• Integrity and professionalism.
• Teamwork.

Added Advantage

• Knowledge of Quality Management Systems (QMS).
• Knowledge of CRM systems.
• Problem-solving skills.
• Emotional intelligence.
• Time management and organizational skills.
• Ability to work under pressure.

HOW TO APPLY

Interested and qualified candidates are invited to submit their applications exclusively through the MyJobs in Kenya recruitment portal by visiting www.myjobsinkenya.com and following the application instructions for the respective position.

Applications must consist of one PDF document containing the Cover Letter, Curriculum Vitae (CV), and copies of all relevant academic and professional certificates. Incomplete applications or those submitted as separate files may not be considered.

For any inquiries or technical assistance with the application process, kindly contact 07108 865 88 during official working hours.

Applications must be received on or before the advertised closing date and time.

Only shortlisted candidates will be contacted.

EQUAL OPPORTUNITY AND AFFIRMATIVE ACTION

The Council, through My Jobs in Kenya, is an Equal Opportunity Employer committed to the principles of fairness, merit, inclusivity, diversity and equal opportunity.

Qualified women, youth, persons living with disabilities (PWDs), marginalized and minority groups, and candidates from underrepresented communities who meet the specified requirements are strongly encouraged to apply.

The Council is committed to building a diverse workforce while upholding the highest standards of integrity, professionalism and public service.

CHAPTER SIX OF THE CONSTITUTION

Successful candidates will be required to satisfy the requirements of Chapter Six of the Constitution of Kenya, 2010 by submitting valid clearance certificates from the following institutions prior to appointment:

• Kenya Revenue Authority (KRA);
• Ethics and Anti-Corruption Commission (EACC);
• Directorate of Criminal Investigations (DCI) – Certificate of Good Conduct;
• Higher Education Loans Board (HELB); and
• A Credit Reference Bureau (CRB) licensed by the Central Bank of Kenya.

IMPORTANT NOTICE

• Canvassing in any form shall lead to automatic disqualification.
• Any form of lobbying or undue influence during the recruitment process is prohibited.
• Providing false, misleading or inaccurate information at any stage of the recruitment process shall result in automatic disqualification and may lead to further legal or administrative action.
• The Council reserves the right not to make any appointment following this advertisement without assigning any reason.

DATA PRIVACY NOTICE

By submitting an application through the My Jobs in Kenya recruitment portal, applicants consent to the collection, processing and use of their personal information solely for purposes of this recruitment exercise and in accordance with the Data Protection Act, 2019. Personal information will be handled confidentially and will only be shared where required by law or where necessary for purposes directly related to the recruitment process.