Our client in the Automotive Industry is looking for an Automotive Assessor

Job Title: Automotive Assessor

Department/Division: Aftersales

Job Purpose

Reporting to the Manager; implements customers’ needs regarding vehicle problems and repair timeline, and display exemplary customer service skills and knowledge of assignment.

 

Responsibilities and Accountabilities

1. Receiving, reviewing, distributing and giving recommendations on motor related claims mail. Advising on the motor claims repair estimate.
2. Draw the internal auto assessor report and where possible supplying parts and coordinating the process or directly overseeing the repair job.
3. Organizing and regularly monitoring the Insurance jobs to ensure the company achieves savings from parts supply and invoice discounting.
4. Assessing and re-inspecting motor vehicles and meeting brokers and clients in the field over repair complaints and dispute resolutions;
5. Managing salvage duties;
6. Making regular visits to branch workshops/garages to check on ongoing repairs.

1. At least two (2) years of experience as a technician.
2. Ability to operate all auto repair tools
3. Knowledge of diagnostic tools and equipment a must

Competencies/Attributes

• Technical knowledge in motor engineering and motor vehicle repairs
• Diverse knowledge in motor vehicle trends and part sourcing
• Investigative skills
• Client relationship management skills
• Excellent customer service and time management skills.
• Proficiency in Computer applications.
• Dependability

All applications should be submitted by 12th August 2021