Advert View :: Customer Service Assistant | Nairobi | Customer Support / Client Care

Reporting to the Customer Service Officer, the incumbent will:

•Review and recommend improvement of the current customer service policies and procedures for effective control and monitoring of the organization credit facilities.
•Ensure timely and accurate billing and delivery of invoices to all customers.
•Undertake credit rating and determine credit limits of potential clients.
•Reconcile clients’ accounts and prepares monthly credit management and related accounting reports.  Resolve customers billing queries and inputs adjustments as appropriate.
•Coordinate the disconnection and the reconnection process for clients.
•Maintain accurate and up to date records of debtors called, payments received, and any reasons for non-payment.
•Raise debit notes for unpaid cheques and follows up settlement.
•Prepare a weekly report on collections and outstanding issues.
•Oversee external debt collectors.
•Follow up on credit notes from clients and suppliers.
Requirements: 

Minimum Qualifications and Experience

•A diploma or degree holder from a reputable institution.
••Must have at least 1 years relevant work experience.
••Knowledge of Ms Excel is a prerequisite.
•Good interpersonal and communication skills.

If you would like to be considered for any of these exciting and challenging roles, please write in confidence quoting the reference number on the cover letter. Enclose your Curriculum vitae containing an e-mail address, telephone contacts, qualifications, experience, remuneration, addresses of three referees and send to: