Advert View :: PROJECT MANAGER-KWFT PROJECT | Nairobi | Customer Support / Client Care

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Job Title

PROJECT MANAGER-KWFT PROJECT

Reference


 

Advert Details

Recruiter: AAR Insurance Updated on: 2019-03-25 02:10:02
Contract Permanent
Location: Nairobi Available: ASAP
Category: Customer Support / Client Care
Sales / Telesales
Insurance
Customer Support / Client Care
Medical / Healthcare
Services
Offer: COMPETITIVE

 

Introduction

PURPOSE OF THE POSITION:
This position is responsible for the direction, coordination, and implementation and managing the
KWFT AfyaFit project, monitoring service delivery to KWFT AfyaFit members and the day to day
engagement with the product partners to ensure smooth running and sustainability of the project.
 

Minimum Requirements


 

Job Specification

DUTIES INCLUDE:

  1. Liaison person between the three partners (KWFT, AAR and BLISS Healthcare).
  2. Spearhead oversight and the Quality Assurance function in service delivery.
  3. Ensure provision of quality customer care to all members
  4. Planning and managing the KWFT AfyaFit project resources
  5. To implement all care management protocols and ensure that all procedures of the company
  6. are adhered to in adjudication resulting in accurate medical assessment, interpretation and
  7. intervention
  8. Scheduling and coordinating scheme review meetings with the product partners.
  9. Spearhead the renewal process in liaison with the project partners
  10. Communicate pertinent information to the product partners on a regular basis.
  11. Monitoring and evaluation of compliance with operating standards for all the product partners.
  12. Identify and recommend process improvements to enhance product uptake and Customer
  13. Satisfaction.
  14. To prepare progress reports on regular basis and update the product partners.
  15. Performing any other duties as required.

SKILLS AND COMPETENCIES
• Strong Interpersonal Skills
• Excellent communication skills
• Analytical and organizational skills
• Report writing skills
• Mature team player

Please note this advert has expired and you can not apply for it any longer.

 

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