Advert View :: Client Service Director | Nairobi | Customer Support / Client Care

 

Recruiter:	Armada Human Capital	Updated on:	2012-03-17 02:10:02
Contract	Permanent
Location:	Nairobi	Available:	Upon Confirmation
Category:	Customer Support / Client Care	Offer:	N/A

  Our client is among the leading promotions and merchandising company in East Africa.
Their aim is to turn your brand strategy into a phenomenal success – by translating it into channel specific programmes that maximizes sales, brand equity and profitability.
Using relevant trade and consumer insights, they develop and implement compelling propositions that positively influence point of purchase.
  QUALIFICATIONS AND REQUIREMENTS

·    Bachelor's Degree in Marketing/social sciences, an MBA will be an   added advantage.

·       Professional qualification in marketing preferably CIM

·       Proficiency in computers.

·      At least 2-5 years experience Marketing or brand management from a reputable company.

·       Experience in below the line operations preferably brand activations, field marketing and sales operations particularly in FMCG.

PERSONAL SKILLS & ATTRIBUTES

Must have:

·         Good analytical skills

·         Excellent interpersonal skills

·         Team building

·         Good organization

·         Good communication skills

·         Good computer skills

·         Project management skills

Must be:

·         Honest

·         Intelligent

·         Reliable

·         Results oriented

·         Have problem solving ability

·         Social

·         Ability to think on his/ her feet

·         Pro-active and confident

·         Must have good personal drive

·         Mature and flexible

·         Pays attention to detail

·         Resilient

·         Highly creative and innovative

·         Make good Business judgment

·         Ability to manage crisis

·         Ability to work long hours and to withstand pressure

·         Must be flexible to travel out of the country and out of town

  Primary Responsibilities

The Client Service Director will be responsible for driving implementation of agency's strategy to grow turnover and profitability through managing client relationships, determining best business strategies and implementing them.

He will be responsible for:

 

·         Managing internal company resources including people, systems and finances

·         Analyzing and understanding client businesses and providing solutions

·         Maintaining strategic partnerships with clients through regular and pro-active contact

·         Allocating people, financial and other resources to client projects

·         Designing, driving and executing the clients service delivery strategy

·         Accounting for business performance, client retention and client satisfaction levels on a regular basis

·         Conducting industry and market place research and using the information as a strategic input in advising the company

·         Building strong teams through offering leadership, guidance, training, regular reviews and coaching

·         Addressing queries from clients

·         Writing and reviewing proposals, reports and other communications from client service teams before they are sent out to clients

·         Working together with the Head of Operations to ensure efficient and effective execution of clients' projects

·         Assessing and advising company's management on client related issues

·         Ensuring compliance to company policies and systems

 

DUTIES & TASKS

·         Organizing and attending client meetings and following up for necessary action while keeping all informed through contact reports

·         Take briefs from clients 

·         Briefing all relevant parties within the agency  clearly and succinctly on what needs to be done to deliver on clients requests or projects

·         Champion the development of appropriate strategies that are aligned to clients' objectives  and brand strategies

·         Presenting the agency's campaign ideas/proposals  to prospective clients

·         Following for proposal approvals and commitment from client (cost estimate sign offs, PO's, contracts)

·         Handling budgets, managing campaign costs and invoicing clients in liaison with the Accounts department and following up on payments as per the terms agreed on with the client

·         Briefing and  training  teams in-line with agency's strategy 

·         Day-to-day monitoring and review of clients' projects to ensure flawless execution and achievement of agreed KPI's for client initiatives and updating all relevant parties.

·         Making recommendations and modifications based on objective evaluation of progress for all client work

·         Rallying other departments (Finance, HR, Admin and Operations) for support in planning, resourcing & execution of the clients' projects.

·         Preparing and sharing project status updates (for use internally and externally)

·         Writing client reports and presentations

·         Arranging and attending client meetings and following each meeting with a client contact report

·         Ensuring timely payment for all clients work

·         Sending customer satisfaction questionnaires to clients and making  follow ups for the report

·         Researching new business leads and pitching for new business

·         Monitoring and analyzing the industry and competitive activities related to our agency operations and our clients.

·         Any other adhoc duties/tasks that may be assigned to you by the company from time to time.

How to apply
Interested candidates can only apply for the position by following the link below and applying directly through our website.

Please note this advert has expired and you can not apply for it any longer.

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